When we build a website, our terms are generally that you pay a 50% deposit on commencement of your project.
A further 25% is paid once you accept the second draft and the remainder once your site is live.
All of our other work such as SEO and digital marketing is paid upfront. We don't have lock in contracts because we want you to feel comfortable that we will deliver results. Our packages generally come in options of monthly, quarterly, and annual.
Timelines & Schedules
At our first meeting we will sit down and plan your website. Part of this plan is setting realistic goals and timelines so that we can achieve what we need to, when we need to.
We use online software to schedule our work. It lets us keep track of everything that is going on and what tasks need to be done by who. You will have access to this so that you can track where everything is at.
If you are supplying us with content then it's important we get it on time otherwise there may be delays with your production schedule.
Support & Maintenance
All our website packages come with 3 months maintenance as part of the package. This includes monthly backup of the entire site, minor changes to the layout, fixing issues with the Content Management System (CMS), and updates to the software.
Unless it's part of your package, we do not resolve issues with the hosting of your website or domain. We don't currently provide hosting but can liase with your host's tech support team on your behalf if you're on one of our care plans.