Frequently Asked Questions

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General Questions

How much does it cost?

Your website will be as unique as your business. Our prices vary depending on many factors such as the number of pages, features and functionality. A very simple brochure website can start at around $495.

We focus on helping your business build a web presence but every website has different needs and every business has a different budget.

Can Plump do everything for us?

We do a lot but not everything. 

If there is anything we don't do, then we can usually introduce you to somebody in our network that can help.

Can I sell products on my website?

Absolutely! Our CMS can easily be configured into an e-commerce site. We make sure your website is secure so that your customers details stay safe.

We can help you choose the right hosting depending on how busy you think your store will be.

How do I update my website?

There are many different methods which can be used to update websites. If you choose to have a care and maintenance program with us, we take of it for you. If you prefer to DIY, the our CMS and the plugins we use are easily updated. We will show you how!

Will my website work on mobile devices?

The short answer is yes! We design our sites to be responsive to ensure they work on all devices; desktops, laptops, tablets and mobiles.

You may have different requirements and our websites are built to suit your needs.

Do you build mobile apps?

Not at this point in time. Our websites are made to be mobile responsive and even mobile specific. This means in some cases you might not need an app which can be an expensive task. We do have strategic partnerships with other businesses that can help us out with app development if you need one.

Do you write the content for my site?

Yes, we can! We have some talented and experienced copywriters working with us! We can help you get your message across in a way that people and search engines will love!

Do you outsource your work?

We build all our websites and do all our digital marketing right here in Fremantle, Western Australia. We have a very hands-on approach and by making it locally, we can make exactly how you want.

Some of our work, like copy writing and photography, is outsourced to other local businesses because we want to help our local economy. We also like to send work to and between our clients so that all our businesses prosper.

How Long Does It Take To Create A Website?

The time it takes to produce a website depends on the size and complexity of your site. A basic website typically takes around 2 weeks from beginning to end. Some custom and complex project may take longer.

We will provide you an estimate when we quote you and a detailed timeline on commencement of our project.

Will my website design be Search Engine friendly?

All our websites are created with search engines in mind. Understanding what customers search for is the first step in our website building process.

We recommend your website be re-evaluated over time as search engines alter their rules and algorithms occasionally.

To gain maximum visibility by the search engines, we highly recommend utilising our comprehensive SEO services.

Can you help me source photos for my website?

Of course we can! We have photographers and videographers who can to produce custom content for your website. We also use a variety of stock photo websites and can often source photos from them.

Do I own my website?

Yes you do. Some clients require additional software on their websites that may have subscription costs with the developers of that software, but once you have purchased your website from us, it is your to keep!

Can I See My Website While It's In Progress?

You sure can! In fact, we encourage it. We will build your website on our development server and you can monitor the progress!

We want you to be part of the process and need your feedback because if something isn't quite the way you envisioned, we can change it!

Once your site is ready and we have your approval, we make it live on your server.

Our business is very small with a limited budget, how can you help?

We can get you started with a brochure website so that your business can build its web presence.

Plump Design is community minded and we like to help as much as we can. Talk to us and we will see what we can do.

Why does Plump Design use so many exclamation marks in their writing?!

We love what we do and we are very excited about providing you with our digital services!

https://i2.wp.com/plumpdesign.com.au/wp-content/uploads/2017/08/cropped-Plump-Design-Logo-Colour.png?w=1200&ssl=1

About Plump Design

What kind of businesses do you work with?

We work with a variety of businesses of the small to medium variety.

Our philosophy involves helping our community prosper and making this amazing marketing tool (websites) accessible and available to all who want it.

We like to meet in person and believe in being open and honest with you so that everybody ends up happy!

What are your opening hours?

Officially we are open during the day Monday to Saturday. We are flexible though so if you need an evening appointment we can do that too.

We also have a 'night-walker' that works with us should you have allergies to the sun...

Where is your office?

Plump Design is a small and mobile business. Our team mostly work from their home offices which is why we prefer to come to you.

If you need to visit us, please make an appointment and then come see us in White Gum Valley which is next to Fremantle.

Why do you put a comma before your 'and'? I was taught grammar differently at school!

It's called the Serial Comma or Oxford Comma and is "used after the penultimate item in a list of three or more items, before ‘and’ or ‘or’ (e.g. an Italian painter, sculptor, and architect )".

At Plump Design feel this makes more sense grammatically than not having a comma in your list. It can also cost you a lot of money as one company discovered!

Who will I work with during the project?

You will have your very own experienced and knowledgeable account manager that will help you with everything you need.

What's with the name?

We are called Plump Design because when a piece of fruit is ready to be picked and eaten, it's big, plump and juicy.

When your website is ready to go global and local and the internet, it will also be big, plump and juicy! Ready to give your customers what they need!

Image of money for pricing FAQ

The Cost

How much does it cost?

Your website will be as unique as your business. Our prices vary depending on many factors such as the number of pages, features and functionality. A very simple brochure website can start at around $495.

We focus on helping your business build a web presence but every website has different needs and every business has a different budget.

How Many Changes Can I Make To My Site Without Additional Cost?

When we are creating a website for you, we are very flexible and give as much leeway as we possibly can.

Once you have identified the general format and colour schemes for your preferred design, we will complete up to 2 rounds of major revisions at no extra charge. Minor revisions are provided at no charge.

Will it cost me to make changes after our website is launched?

For one time changes, we will provide you with an estimate before beginning the work and charge at our standard hourly rate.

If you think you will need regular maintenance, our Ongoing Maintenance Plans could be more cost-effective for you.

Are there hidden costs associated with web design services?

No. From the very beginning, we will discuss with you what you require and price accordingly. When you have placed your order for our website design or digital services, we work hard so that the price quoted is strictly adhered to.

But... (There is always one!)

Web design is an evolutionary process and sometimes clients change the scope of a project during production.  If there is a need to alter the price that was quoted, we will let you know before any extra work is started.

Any changes and/or additions that are requested by you that may incur additional costs will first be agreed to.

Are Any Other Services Included In Your Web Design And Development Costs?

We offer a variety of services that can help your business grow. Ongoing SEO, content creation, digital marketing and social media marketing. These come at an extra cost but all our websites are built with SEO in mind.

See our Getting Started section for more information about our process.

When Is Payment Required For Your Web Site Design And Development Services?

Our website design process generally starts with a 50% deposit. After design sign off but before making your website live, we collect a further 25%. Once your site is live, we collect the final 25%.

All our other services are paid for up-front. Either as a one-time payment or monthly subscription fees.

We do not have accounts.

Image of a cute isometric generic shop to illustrate that Plump Design can make a place for your business on the the internet with Website Hosting

Hosting and Domain Registration

What is a Domain Name?

Your domain name is the address of your website. Our domain name is plumpdesign.com.au and also plumpmedia.net.

What is Hosting?

Your website and its content are stored on a computer somewhere in the world. This is where it's hosted. It's where your website lives.

Where should I host my website?

Choosing a host for your website is an important decision. It needs to be fast, able to handle your traffic, and have excellent uptime so that you don't lose customers!

Not all hosts are equal! Talk to us before you choose a host for your website.

What Name Should I Get?

We suggest you get as many domain names (for your site) as you can afford but always try and get the .com domain. In our experience people usually think of .com when thinking of web addresses and not so much of .net and so on.

It can also be helpful to have a local domain name such as .com.au to make your clients feel your business is more trustworthy.

Where Do I register a Domain Name?

There are many places you can register your domain name and often your website host can offer a package deal which may be worth it. We prefer not to put all our eggs in one basket and generally use separate companies for name and site hosting. It makes it easy to take your name if you change hosts.

What is an SSL Certificate?

SSL Certificates provide your website with an extra layer of protection by encrypting your traffic.

We recommend you order an SSL certificate for your website. It makes it more secure by encrypting the traffic to and from your site. An SSL Certificate is a 'must have' for Ecommerce or anybody that stores client information.

What type of hosting should I use?

It really depends on what your website will be used for. If you have a shop you're going to need something that is super fast and secure while a simple brochure website could have much simpler requirements.

But some company offers unlimited everything for only $5 per month!

Nothing is ever truly unlimited. Talk to us about choosing a host for your website or be sure to do a lot of reading and reviewing from a variety of sources.

It's important to have excellent technical support and uptime for your site. It's the face of your business on the internet!

Should I use local hosting?

There is some argument that hosting an Australian website in Australia will be better for speed and search engine visibility.

In our experience it is more important to choose quality hosting and setting up your website correctly than hosting locally.

Image of people and arrows to indicate the exchange of information between people using Social Media Strategies

Social Media

What Name Should I Get?

We suggest you get as many domain names (for your site) as you can afford but always try and get the .com domain. In our experience people usually think of .com when thinking of web addresses and not so much of .net and so on.

It can also be helpful to have a local domain name such as .com.au to make your clients feel your business is more trustworthy.

Where Do I register a Domain Name?

There are many places you can register your domain name and often your website host can offer a package deal which may be worth it. We prefer not to put all our eggs in one basket and generally use separate companies for name and site hosting. It makes it easy to take your name if you change hosts.

How much does it cost?

There are many places you can register your domain name and often your website host can offer a package deal which may be worth it. We prefer not to put all our eggs in one basket and generally use separate companies for name and site hosting. It makes it easy to take your name if you change hosts.

Plump-Design-Digital-Service-Agency-Perth

Digital Marketing

What Name Should I Get?

Where Do I register a Domain Name?

How much does it cost?

Arrow hitting target to show that Branding your business well means you are more likely to win

Branding and Logo Design

Why should I brand my business?

Can Plump make us just a logo?

Of course! If you want just a logo for your business we can do that for you.

We can also recommend a crowd sourced service if you prefer to do it that way. There are advantages to both methods.

Can Plump create our brand?

Yes we can. Our designers at Plump are very experienced and qualified and can help create an outstanding brand for your business. Contact us to see how we can help.

Do you offer a printing Service?

Yes!

What is a style guide?

more to come

Where else can I get a brand?

You don’t have to have us create your brand. We would love to, but there are many other options. Often you will get what you pay for but for a simple logo you could try using crowd-sourced options such as:

https://99designs.com.au/
https://www.designcrowd.com.au/

You could also search:

Gumtree.
The local print shop to find a graphic designer.
Your circle of friends and colleagues.

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Content Management Systems

What is a CMS?

A CMS is a Content Management System. It’s a framework on which many websites are built and allow people to easily manage what is on a website. We use WordPress which runs about 25% of the websites on the internet. It is an free and open source (FOSS) CMS which is very flexible, stable and secure.

Why do you use WordPress?

We use WordPress because we trust it and it gives you freedom to do what you want with your website. We want to empower business owners and give you the freedom to take your business elsewhere should you ever be unhappy with us. We don’t think you will but having options is important.

WordPress is free and open source. That means its source code is free and accessible. Thousands of people around the world work on making it better and more secure. It has constant updates to make sure it is a platform that can be trusted. WordPress powers about 25% of the websites on the internet so you can be sure of its excellence.

What are Plugins?

WordPress comes with many great features but many more are added with plugins. If you want a beautiful gallery of your products, then you can use a plugin to do this rather than spending many hours coding a new gallery. Or if you want an online shop, then you can use the woocommerce plugin to make your simple website into a powerful online store.

Plugins are like upgrades and allow wordpress to be more flexible with it’s features and capabilities  Some plugins are free, some cost money but they certainly expand the potential of WordPress.

Can you fix our non-Wordpress site?

We can move your website onto the wordpress platform but we don’t use any other CMS.

Is WordPress secure?

Essentially yes, but like all things, it needs maintenance. Your website needs to be updated regularly to make sure that any security holes are patched. We can do this for you or we can show you how to do it.

Do you provide training on using the CMS?

Yes we do! Except for our most basic packages, we show you how to back-up, maintain and use your CMS.

Do you work with other platforms?

We can move your website onto the wordpress platform but we don’t use any other CMS.

Can you help me update my existing website that another web firm built?

Essentially yes, but like all things, it needs maintenance. Your website needs to be updated regularly to make sure that any security holes are patched. We can do this for you or we can show you how to do it.

Ready For Launch?

Rocket Ship to illustrate that you are Launch Your business with Plump Web Design

Speak with us and see how we can help take your business to the next level..

If you would like a nice informal chat about your business and your website needs, please get in touch. We won't do the hard-sell on you because we believe you will want us to help you.
If you would like a nice informal chat about your business and your website needs, please get in touch. We won't do the hard-sell on you because we believe you will want us to help you.